/* ServiceDesk Pro · app para teléfonos. Misma paleta Fluent de la versión
   completa; sigue el modo claro/oscuro del teléfono. */
:root {
  --bg: #141414; --panel: #1F1F1F; --panel-2: #292929; --border: #333;
  --text: #F5F5F5; --muted: #A8A8A8; --primary: #479EF5; --primary-soft: rgba(71,158,245,.15);
  --success: #6CCB5F; --warning: #EAA300; --danger: #F1707B; --purple: #A98BD6;
  --tabbar: rgba(24,24,24,.94); --shadow: 0 6px 24px rgba(0,0,0,.45);
  --safe-b: env(safe-area-inset-bottom, 0px); --safe-t: env(safe-area-inset-top, 0px);
  color-scheme: dark;
}
@media (prefers-color-scheme: light) {
  :root {
    --bg: #F3F4F6; --panel: #FFFFFF; --panel-2: #EEF0F3; --border: #DADDE2;
    --text: #1F2328; --muted: #5F6670; --primary: #0F6CBD; --primary-soft: rgba(15,108,189,.10);
    --success: #107C10; --warning: #A86200; --danger: #C42B1C; --purple: #6B4FA0;
    --tabbar: rgba(255,255,255,.95); --shadow: 0 6px 24px rgba(0,0,0,.10);
    color-scheme: light;
  }
}
* { box-sizing: border-box; -webkit-tap-highlight-color: transparent; }
html, body { margin: 0; background: var(--bg); color: var(--text);
  font: 15px/1.45 "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif; }
a { color: var(--primary); text-decoration: none; }
button, input, select, textarea { font: inherit; color: inherit; }

/* Barra superior */
.top { position: sticky; top: 0; z-index: 20; display: flex; align-items: center; gap: 10px;
  padding: calc(10px + var(--safe-t)) 16px 10px; background: var(--bg);
  border-bottom: 1px solid var(--border); }
.top .logo { width: 30px; height: 30px; flex: none; }
.top h1 { font-size: 17px; margin: 0; flex: 1; min-width: 0; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.top .atras { font-size: 22px; line-height: 1; padding: 4px 6px 4px 0; color: var(--text); }
.icon-btn { position: relative; display: inline-flex; width: 38px; height: 38px; align-items: center;
  justify-content: center; border-radius: 10px; color: var(--text); }
.icon-btn svg { width: 22px; height: 22px; }
.dot { position: absolute; top: 3px; right: 2px; min-width: 18px; height: 18px; padding: 0 5px;
  border-radius: 9px; background: var(--danger); color: #fff; font-size: 11px; font-weight: 700;
  display: flex; align-items: center; justify-content: center; }

main { padding: 14px 16px calc(96px + var(--safe-b)); max-width: 680px; margin: 0 auto; }

/* Barra de pestañas */
.tabs { position: fixed; left: 0; right: 0; bottom: 0; z-index: 30; display: grid;
  grid-template-columns: repeat(5, 1fr); padding: 6px 4px calc(6px + var(--safe-b));
  background: var(--tabbar); backdrop-filter: blur(12px); -webkit-backdrop-filter: blur(12px);
  border-top: 1px solid var(--border); }
.tabs a { display: flex; flex-direction: column; align-items: center; gap: 2px; padding: 4px 0;
  font-size: 11px; color: var(--muted); position: relative; }
.tabs a svg { width: 24px; height: 24px; }
.tabs a.on { color: var(--primary); font-weight: 600; }
.tabs a .dot { top: -2px; right: calc(50% - 22px); }
.tabs .mas-btn { margin-top: -18px; }
.tabs .mas-btn span.c { width: 52px; height: 52px; border-radius: 50%; background: var(--primary);
  color: #fff; display: flex; align-items: center; justify-content: center; box-shadow: var(--shadow); }
.tabs .mas-btn span.c svg { width: 28px; height: 28px; }

/* Bloques */
.hola { margin: 4px 0 14px; }
.hola h2 { margin: 0; font-size: 22px; }
.hola p { margin: 2px 0 0; color: var(--muted); font-size: 13px; }
.kpis { display: grid; grid-template-columns: repeat(3, 1fr); gap: 10px; margin-bottom: 18px; }
.kpi { background: var(--panel); border: 1px solid var(--border); border-radius: 14px; padding: 12px;
  color: var(--text); }
.kpi b { display: block; font-size: 24px; line-height: 1.1; }
.kpi span { font-size: 12px; color: var(--muted); }
.kpi.alerta b { color: var(--warning); }
.sec { margin: 20px 0 8px; display: flex; align-items: baseline; justify-content: space-between; }
.sec h3 { margin: 0; font-size: 13px; text-transform: uppercase; letter-spacing: .06em; color: var(--muted); }
.sec a { font-size: 13px; }
.lista { background: var(--panel); border: 1px solid var(--border); border-radius: 14px; overflow: hidden; }
.item { display: flex; gap: 12px; align-items: center; padding: 12px 14px; color: var(--text);
  border-bottom: 1px solid var(--border); }
.item:last-child { border-bottom: none; }
.item:active { background: var(--panel-2); }
.item .cuerpo { flex: 1; min-width: 0; }
.item .t { font-weight: 600; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
.item .s { font-size: 12px; color: var(--muted); margin-top: 2px; }
.item .der { text-align: right; flex: none; font-size: 12px; color: var(--muted); }
.chev { color: var(--muted); flex: none; }
.vacio { padding: 22px 16px; text-align: center; color: var(--muted); font-size: 14px; }

.badge { display: inline-block; padding: 2px 8px; border-radius: 999px; font-size: 11.5px; font-weight: 600;
  background: var(--panel-2); color: var(--muted); white-space: nowrap; }
.b-nuevo { background: var(--primary-soft); color: var(--primary); }
.b-proceso { background: rgba(169,139,214,.18); color: var(--purple); }
.b-espera { background: rgba(234,163,0,.16); color: var(--warning); }
.b-ok { background: rgba(108,203,95,.16); color: var(--success); }
.b-mal { background: rgba(241,112,123,.16); color: var(--danger); }
.prio { font-size: 11px; font-weight: 700; }
.prio.Crítica, .prio.Alta { color: var(--danger); }
.prio.Media { color: var(--warning); }

/* Segmentos y búsqueda */
.seg { display: flex; background: var(--panel-2); border-radius: 10px; padding: 3px; margin-bottom: 10px; }
.seg a { flex: 1; text-align: center; padding: 7px 4px; border-radius: 8px; font-size: 13px; color: var(--muted); }
.seg a.on { background: var(--panel); color: var(--text); font-weight: 600; box-shadow: 0 1px 3px rgba(0,0,0,.2); }
.buscar { width: 100%; padding: 11px 14px; border-radius: 12px; border: 1px solid var(--border);
  background: var(--panel); margin-bottom: 12px; }

/* Detalle */
.cab { background: var(--panel); border: 1px solid var(--border); border-radius: 14px; padding: 14px; }
.cab .cod { font-size: 12px; color: var(--muted); }
.cab h2 { margin: 4px 0 8px; font-size: 19px; line-height: 1.3; }
.cab .fila { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }
.datos { display: grid; grid-template-columns: 1fr 1fr; gap: 10px 14px; margin-top: 12px; font-size: 13px; }
.datos div span { display: block; color: var(--muted); font-size: 11.5px; }
.texto { white-space: pre-wrap; word-wrap: break-word; font-size: 14px; margin-top: 12px; }
.adj { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 10px; }
.adj a { display: inline-flex; align-items: center; gap: 6px; padding: 6px 10px; border-radius: 10px;
  background: var(--panel-2); font-size: 12.5px; color: var(--text); max-width: 100%; overflow: hidden; }
.adj img { width: 64px; height: 64px; object-fit: cover; border-radius: 8px; }

.chat { display: flex; flex-direction: column; gap: 10px; margin-top: 8px; }
.msg { max-width: 88%; padding: 9px 12px; border-radius: 14px; background: var(--panel);
  border: 1px solid var(--border); }
.msg.yo { align-self: flex-end; background: var(--primary-soft); border-color: transparent; }
.msg.interno { border-style: dashed; border-color: var(--warning); }
.msg .de { font-size: 11.5px; color: var(--muted); margin-bottom: 2px; }
.msg .tx { white-space: pre-wrap; word-wrap: break-word; font-size: 14px; }

/* Formularios */
.form { display: flex; flex-direction: column; gap: 14px; }
.campo label { display: block; font-size: 13px; font-weight: 600; margin-bottom: 6px; }
.campo small { display: block; color: var(--muted); font-size: 12px; margin-top: 4px; }
.input, textarea.input, select.input { width: 100%; padding: 12px 14px; border-radius: 12px;
  border: 1px solid var(--border); background: var(--panel); font-size: 16px; }
textarea.input { min-height: 120px; resize: vertical; }
.input:focus { outline: 2px solid var(--primary); outline-offset: -1px; }
.chips { display: flex; flex-wrap: wrap; gap: 8px; }
.chips label { margin: 0; }
.chips input { position: absolute; opacity: 0; pointer-events: none; }
.chips span { display: inline-block; padding: 8px 12px; border-radius: 999px; border: 1px solid var(--border);
  background: var(--panel); font-size: 13.5px; font-weight: 500; }
.chips input:checked + span { background: var(--primary); border-color: var(--primary); color: #fff; }
.guia { font-size: 12.5px; color: var(--muted); background: var(--panel-2); border-radius: 10px;
  padding: 8px 10px; margin-top: 8px; min-height: 36px; }
.foto { display: flex; gap: 10px; align-items: center; }
.foto label.btn { flex: none; }
.foto .prev { display: flex; gap: 6px; flex-wrap: wrap; font-size: 12px; color: var(--muted); }
.foto .prev img { width: 54px; height: 54px; object-fit: cover; border-radius: 8px; }

.btn { display: inline-flex; align-items: center; justify-content: center; gap: 8px; padding: 12px 16px;
  border-radius: 12px; border: 1px solid var(--border); background: var(--panel); color: var(--text);
  font-weight: 600; font-size: 15px; cursor: pointer; }
.btn svg { width: 18px; height: 18px; }
.btn.pri { background: var(--primary); border-color: var(--primary); color: #fff; }
.btn.ok { background: var(--success); border-color: var(--success); color: #fff; }
.btn.mal { color: var(--danger); }
.btn.full { width: 100%; }
.btn[disabled] { opacity: .6; }
.acciones { display: flex; gap: 10px; }
.acciones .btn { flex: 1; }

/* Composer fijo del chat */
.composer { position: fixed; left: 0; right: 0; bottom: 0; z-index: 35; background: var(--tabbar);
  backdrop-filter: blur(12px); -webkit-backdrop-filter: blur(12px); border-top: 1px solid var(--border);
  padding: 8px 10px calc(8px + var(--safe-b)); }
.composer form { display: flex; gap: 8px; align-items: flex-end; max-width: 680px; margin: 0 auto; }
.composer textarea { flex: 1; min-height: 42px; max-height: 140px; padding: 10px 12px; border-radius: 20px;
  border: 1px solid var(--border); background: var(--panel); font-size: 16px; resize: none; }
.composer .icon-btn { width: 42px; height: 42px; border-radius: 50%; flex: none; }
.composer .enviar { background: var(--primary); color: #fff; border: none; }
.composer .extra { display: flex; gap: 8px; align-items: center; max-width: 680px; margin: 0 auto 6px;
  font-size: 12.5px; color: var(--muted); }
.composer .extra select { padding: 5px 8px; border-radius: 8px; border: 1px solid var(--border); background: var(--panel); font-size: 13px; }
.composer .prev img { width: 40px; height: 40px; border-radius: 6px; object-fit: cover; }
body.con-composer main { padding-bottom: calc(150px + var(--safe-b)); }

/* Avisos */
.flash { margin: 0 0 12px; padding: 10px 12px; border-radius: 12px; font-size: 14px;
  background: var(--panel-2); border: 1px solid var(--border); }
.flash.success { border-color: var(--success); }
.flash.danger { border-color: var(--danger); }
.flash.warning { border-color: var(--warning); }

/* Avance */
.barra { height: 8px; background: var(--panel-2); border-radius: 4px; overflow: hidden; }
.barra i { display: block; height: 100%; background: var(--primary); border-radius: 4px; }
.barra.tarde i { background: var(--warning); }
.pry .linea { display: flex; justify-content: space-between; font-size: 12px; color: var(--muted); margin-top: 6px; }
.etapa { display: flex; gap: 12px; padding: 12px 14px; border-bottom: 1px solid var(--border); }
.etapa:last-child { border-bottom: none; }
.etapa .ic { width: 22px; height: 22px; border-radius: 50%; border: 2px solid var(--border); flex: none; margin-top: 1px;
  display: flex; align-items: center; justify-content: center; font-size: 12px; }
.etapa.Completada .ic { background: var(--success); border-color: var(--success); color: #fff; }
.etapa.En\ curso .ic { border-color: var(--primary); box-shadow: inset 0 0 0 4px var(--primary-soft); }
.etapa.Omitida { opacity: .55; }

/* Instalar */
.instalar { display: none; align-items: center; gap: 12px; padding: 12px 14px; border-radius: 14px;
  background: var(--primary-soft); margin-bottom: 14px; font-size: 13.5px; }
.instalar.ver { display: flex; }
.instalar img { width: 42px; height: 42px; }
.instalar .x { margin-left: auto; color: var(--muted); font-size: 20px; padding: 0 4px; }

/* Hoja inferior (rechazo) */
.hoja { position: fixed; inset: 0; z-index: 50; display: none; background: rgba(0,0,0,.45); }
.hoja.ver { display: flex; align-items: flex-end; }
.hoja .caja { width: 100%; background: var(--bg); border-radius: 18px 18px 0 0;
  padding: 16px 16px calc(16px + var(--safe-b)); max-width: 680px; margin: 0 auto; }
.hoja h4 { margin: 0 0 10px; font-size: 16px; }

/* Ingreso */
.entrar { min-height: 100vh; display: flex; flex-direction: column; justify-content: center; padding: 32px 24px; max-width: 420px; margin: 0 auto; }
.entrar .marca { text-align: center; margin-bottom: 28px; }
.entrar .marca img { width: 108px; height: 108px; filter: drop-shadow(0 8px 18px rgba(0,0,0,.28)); }
.entrar .marca h1 { margin: 14px 0 4px; font-size: 24px; }
.entrar .marca p { margin: 0; color: var(--muted); }
.sep { text-align: center; color: var(--muted); font-size: 12px; margin: 16px 0; }
.estrellas { display: flex; gap: 6px; flex-direction: row-reverse; justify-content: flex-end; }
.estrellas input { display: none; }
.estrellas label { font-size: 30px; color: var(--panel-2); cursor: pointer; margin: 0; }
.estrellas input:checked ~ label, .estrellas label:hover, .estrellas label:hover ~ label { color: var(--warning); }
.item svg { width: 22px; height: 22px; }
.chev svg { width: 18px; height: 18px; display: block; }
.avatar { width: 38px; height: 38px; border-radius: 50%; flex: none; display: flex; align-items: center; justify-content: center;
  background: var(--primary-soft); color: var(--primary); font-weight: 700; font-size: 13px; }
.avatar.grande { width: 52px; height: 52px; font-size: 17px; }
.check { display: flex; gap: 10px; align-items: center; font-size: 14.5px; }
.check input { width: 20px; height: 20px; accent-color: var(--primary); }
.seg a { white-space: nowrap; }
/* «Más»: menú completo de la versión de escritorio */
.menu-completo { background: var(--panel); border: 1px solid var(--border); border-radius: 14px; overflow: hidden; }
.menu-completo .nav-link { display: flex; align-items: center; gap: 12px; padding: 13px 14px; color: var(--text);
  border-bottom: 1px solid var(--border); font-size: 15px; }
.menu-completo .nav-link:active { background: var(--panel-2); }
.menu-completo .nav-link.active { color: var(--text); }
.menu-completo .nav-ico { width: 22px; text-align: center; color: var(--muted); font-size: 16px; flex: none; }
.menu-completo .nav-grupo { border-bottom: 1px solid var(--border); }
.menu-completo .nav-grupo-titulo { display: flex; justify-content: space-between; align-items: center; list-style: none;
  padding: 13px 14px; font-size: 12px; font-weight: 600; text-transform: uppercase; letter-spacing: .06em;
  color: var(--muted); cursor: pointer; }
.menu-completo .nav-grupo-titulo::-webkit-details-marker { display: none; }
.menu-completo .nav-grupo-titulo::after { content: '›'; font-size: 18px; transition: transform .15s; }
.menu-completo .nav-grupo[open] > .nav-grupo-titulo::after { transform: rotate(90deg); }
.menu-completo .nav-grupo[data-activo] > .nav-grupo-titulo { color: var(--primary); }
.menu-completo .nav-externos { padding: 12px 14px 6px; }
.menu-completo .nav-externos-titulo { display: block; font-size: 12px; text-transform: uppercase; letter-spacing: .06em;
  color: var(--muted); margin-bottom: 4px; }
.menu-completo .nav-externo { display: flex; justify-content: space-between; padding: 10px 0; color: var(--text);
  border-bottom: 1px solid var(--border); }
.menu-completo .nav-externo:last-child { border-bottom: none; }
.menu-completo .nav-externo-ico { color: var(--muted); }
.menu-completo :is(.nav-group, .nav-section, .nav-title, .nav-sep) { display: block; padding: 10px 14px 4px; font-size: 12px;
  text-transform: uppercase; letter-spacing: .06em; color: var(--muted); }