/* ---------- Paneles (cards Fluent) ---------- */
.panel {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 20px;
  margin-bottom: 16px;
  box-shadow: var(--shadow);
  transition: background .2s, border-color .2s;
}

/* ---------- Botones (estilo Fluent) ---------- */
.btn {
  display: inline-flex; align-items: center; gap: 7px;
  padding: 8px 16px;
  border-radius: var(--radius-sm);
  border: 1px solid transparent;
  font-size: .875rem; font-weight: 600;
  cursor: pointer;
  transition: background .12s, border-color .12s;
  font-family: var(--font);
}

.btn.primary {
  background: var(--primary);
  color: var(--primary-contrast);
}
.btn.primary:hover { background: var(--primary-strong); }

.btn.ghost {
  background: transparent;
  border-color: var(--border);
  color: var(--text);
}
.btn.ghost:hover { background: var(--hover); border-color: var(--muted); }

.btn.danger {
  background: transparent;
  color: var(--danger);
  border-color: var(--danger);
}
.btn.danger:hover { background: var(--b-danger-bg); }

.btn.small { padding: 4px 11px; font-size: .8rem; }

/* ---------- Badges (pills) ---------- */
.badge {
  display: inline-block;
  padding: 2px 10px;
  border-radius: 999px;
  font-size: .73rem; font-weight: 600;
  white-space: nowrap;
}
.b-cyan    { background: var(--b-cyan-bg);    color: var(--b-cyan-tx); }
.b-blue    { background: var(--b-blue-bg);    color: var(--b-blue-tx); }
.b-purple  { background: var(--b-purple-bg);  color: var(--b-purple-tx); }
.b-success { background: var(--b-success-bg); color: var(--b-success-tx); }
.b-warning { background: var(--b-warning-bg); color: var(--b-warning-tx); }
.b-danger  { background: var(--b-danger-bg);  color: var(--b-danger-tx); }
.b-muted   { background: var(--b-muted-bg);   color: var(--b-muted-tx); }

/* ---------- Flash ---------- */
.flashes { margin-bottom: 16px; }
.flash {
  display: flex; justify-content: space-between; align-items: center;
  padding: 10px 16px; border-radius: var(--radius-sm);
  margin-bottom: 8px; font-size: .875rem;
  border: 1px solid;
}
.flash-success { background: var(--b-success-bg); border-color: var(--success); color: var(--b-success-tx); }
.flash-danger  { background: var(--b-danger-bg);  border-color: var(--danger);  color: var(--b-danger-tx); }
.flash-warning { background: var(--b-warning-bg); border-color: var(--warning); color: var(--b-warning-tx); }
.flash-message, .flash-info { background: var(--b-blue-bg); border-color: var(--blue); color: var(--b-blue-tx); }
.flash-close { background: none; border: none; color: inherit; cursor: pointer;
               font-size: 1.05rem; padding: 0 0 0 12px; }

/* ---------- Comentarios ---------- */
.comment {
  display: flex; gap: 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 12px 15px;
  margin-bottom: 10px;
  background: var(--panel-2);
}
.comment-interno { border-left: 3px solid var(--warning); }
.comment-avatar {
  flex: 0 0 auto; width: 32px; height: 32px; border-radius: 50%;
  display: grid; place-items: center; font-size: .72rem; font-weight: 700;
  background: var(--primary-soft); color: var(--primary);
}
.comment-body { flex: 1; min-width: 0; }
.comment-head { display: flex; gap: 10px; align-items: center; font-size: .83rem;
                margin-bottom: 4px; flex-wrap: wrap; }
.comment p { margin: 0; font-size: .9rem; }
.comment-thread { margin-bottom: 6px; }
.comment-form { margin-top: 14px; }
.comment-form-actions { display: flex; gap: 12px; align-items: center;
                        margin-top: 10px; flex-wrap: wrap; }
.small-file { max-width: 240px; font-size: .78rem; }

/* ---------- Barra de SLA ---------- */
.sla-track { margin-top: 16px; }
.sla-track-head { display: flex; justify-content: space-between; font-size: .78rem;
                  color: var(--muted); margin-bottom: 6px; }
.sla-bar { height: 7px; border-radius: 999px; background: var(--b-muted-bg); overflow: hidden; }
.sla-bar-fill { height: 100%; width: 0; border-radius: 999px; background: var(--success);
                transition: width .4s ease; }
.sla-bar-fill.warn { background: var(--warning); }
.sla-bar-fill.over { background: var(--danger); }

/* ---------- Acciones rápidas de gestión ---------- */
.quick-actions { margin-bottom: 14px; padding-bottom: 14px; border-bottom: 1px solid var(--border); }
.quick-label { display: block; font-size: .74rem; font-weight: 600; color: var(--muted);
               text-transform: uppercase; letter-spacing: .03em; margin-bottom: 8px; }
.quick-btns { display: flex; flex-direction: column; gap: 6px; }
.quick-btns .btn { justify-content: flex-start; width: 100%; }
.quick-resolve { color: var(--success); border-color: var(--success); }
.quick-resolve:hover { background: var(--b-success-bg); }

/* ---------- Estado vacío ---------- */
.empty-state { text-align: center; padding: 40px 20px; }
.empty-ico { font-size: 2.4rem; margin-bottom: 10px; opacity: .8; }
.empty-state p { color: var(--muted); margin: 0 0 16px; }

/* ---------- Listas y datos ---------- */
.datalist { display: grid; grid-template-columns: auto 1fr; gap: 7px 18px; margin: 0; }
.datalist dt { color: var(--muted); font-size: .85rem; }
.datalist dd { margin: 0; font-size: .9rem; }

.file-list { list-style: none; padding: 0; margin: 6px 0 0; }
.file-list li { padding: 4px 0; }

.meta-row { display: flex; gap: 20px; flex-wrap: wrap; margin-top: 12px;
            font-size: .85rem; color: var(--muted); }

.qr-img {
  width: 190px; height: 190px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border);
  background: #fff; padding: 8px;
}

/* ---------- Modales propios ---------- */
.modal-overlay {
  position: fixed; inset: 0; z-index: 100;
  background: rgba(0, 0, 0, .45);
  backdrop-filter: blur(2px);
  display: none; align-items: center; justify-content: center;
}
.modal-overlay.open { display: flex; }
.modal {
  background: var(--panel); border: 1px solid var(--border);
  border-radius: var(--radius); padding: 24px;
  width: 460px; max-width: 92vw; max-height: 85vh; overflow-y: auto;
  box-shadow: 0 16px 50px rgba(0, 0, 0, .35);
  animation: modalIn .18s ease;
}
@keyframes modalIn { from { opacity: 0; transform: translateY(14px); }
                     to { opacity: 1; transform: none; } }
.modal-head { display: flex; justify-content: space-between; align-items: center;
              margin-bottom: 14px; }
.modal-close { background: none; border: none; color: var(--muted);
               font-size: 1.3rem; cursor: pointer; }
.modal-close:hover { color: var(--text); }